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About Us:
After more than 21 years of wholesale selling experience, we have opened our doors to Internet retail shoppers as well. Six years ago we began offering "outlet" priced consumer electronics online. We offer high quality, low cost electronics to the consumer. We offer new, box damaged, and factory refurbished merchandise. Whether new or refurbished, all of our products deliver a tremendous value.
We are located near center city Philadelphia, PA operating out of a 20,000 sq .ft. warehouse.
Our Commitment
Your satisfaction is our number one priority. We work hard to bring you great prices and a satisfactory auction experience. We enjoy selling online and have built a business as a respected and trusted seller via our website and eBay. ElectronicsOutlet.com offers a broad selection of quality merchandise on our online store, at much lower prices than in normal department stores. We always offer a variety of items at different times so check back regularly for great deals!
We go beyond the call of duty should a problem arise. We will work with you in any possible warranty difficulties and provide the type of support you expect from a respected dealer. Our goal is to please you as our customer so that you will return for repeat business and recommend us to your family and friends.
As a result of our dedication and commitment to our customers, we have earned the highest ratings in every participating marketplace, including receiving a PowerSeller award for 2005 - 2006.
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Don't take our word for it, check out some of our feedback on eBay.com Click Here!
Return & Refund Policy:
Each product is guaranteed by the manufacturer. Complete warranty information is always included in all of our products by the manufacturer. The manufacturer warranty covers repairs and replacements for any defective or faulty products (subject to the manufacturer's policy).
ElectronicsOutlet.com stands behind every item sold through its web site.
Our D.O.A. (Dead On Arrival) Policy:
In the unlikely event that your product arrives defective, you must report it to us immediately. We will gladly exchange defective products if contacted within 14 days of the delivery date. After 14 days, all exchanges/repairs must go through the manufacturer. Please make sure to get an Return Authorization from us. See our About-Me page for more information.
Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number. All claims MUST be made within 14 days of receipt of order. Shipping charges (to or from the customer) will not be refunded. In order to return a product that is not defective, the product must be in absolutely new and unused condition for a full refund. Some product returns are subject to a 10 - 25 percent restocking fee. Returns must be made within 14 days of the date you receive your product(s). After 14 days, you must make all returns directly to the manufacturer or publisher of your product by referring to the manufacturers warranty provisions. Before returning any item, (within 14 days), you must contact our Returns Department for Authorization. Call us Toll Free at 800-951-6234, or email us to shop@electronicsoutlet.com and let us know your name, product purchased, date purchased, Invoice Number, and reason for return.
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F.A.Q.:
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Can I pay by Check, Money Order or Cashiers Check?
Yes. Please mail all Checks, Money Orders or Cashiers Checks to:
Please include the order number, product description and shipping
information. You will receive a UPS tracking number via e-mail after your product has been shipped. Please allow 10 business days for a personal check to clear our account.
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Can I pay using PayPal?
We gladly accept PayPal. If you're not already a PayPal member, signing up for PayPal is easy! It takes two minutes, and you'll even get $5 when you complete PayPal's new account bonus requirements. To learn more, or to get started, visit PayPal's web site at: www.paypal.com. Once you have joined PayPal, you can send your payment by entering our e-mail address in the "Recipient's E-Mail" field on the "Send Money" tab of PayPal. Please send payment to our account name: shop@electronicsoutlet.com. Please make sure you supply us with all the information we'll need to properly ship your item! Payment must be confirmed.
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Can I pay using a credit card over the phone?
Yes! We will gladly accept payments by ALL major credit cards right over the phone. Please call us TOLL FREE at 800-951-6234 ext 3 to make a payment. Please be advised that we can ship ONLY to the address verified by your credit card company (your statement address).
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What other methods of payment do you accept?
We accept Paypal, major credit cards, personal checks, cashier's checks and money orders.
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Can I pay by C.O.D.?
Sorry, we do not accept C.O.D. payments at this time.
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If I pay with PayPal -- will you ship to an unconfirmed address?
Sorry, we will not ship to unconfirmed addresses as a general rule. Please contact us for further details. If you have any questions about how to confirm your address, please visit PayPal's help center.
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Do you ship internationally?
Sorry, we do not ship outside of the USA.
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What happens after I have paid for my item?
Orders are normally processed each day Monday thru Friday. Usually, if your payment is received after 3:00 P.M. E.S.T. or on a weekend, it is processed on the next business day. Within hours of processing your order, we pick out the items you have selected and prepare them for shipment. Once shipped (usually within 24-48 hours of confirmation of your payment) we then e-mail you a UPS tracking number. You may view the shipping status of your order by visiting www.ups.com and entering your tracking number.
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What shipping methods do you have available?
We ship all of our items via UPS. All of our items ship under our own UPS account, no exceptions.
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When can I expect my order to arrive?
After your order has been processed and shipped, UPS usually takes 1-6 business days to deliver. If you need your item faster (or even overnight!), expedited shipping is available at an additional cost. Please feel free to contact us for express shipping quotes.
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How much are the shipping fees?
The shipping fees for all of our products are clearly stated on the checkout page. The fees cover UPS Ground, Next Day, Second Day and 3 Day delivery with insurance for the full value of the product.
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Do I have to pay sales tax?
Since we are a Pennsylvania company, we are required by state law to charge 7.00% sales tax when shipping to Pennsylvania state addresses only.
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Do you allow local pickup at your location?
Yes we do, please email us your request for a pickup. Pickup is available Monday thru Friday during normal business hours upon appointment with us.
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What do I do if my package was lost or damaged?
If a package arrives damaged, please hold onto the merchandise and all packing materials until advised otherwise by UPS. You may call UPS Customer Service at 1-800-PICK-UPS (1-800-742-5877), and contact us immediately. If your shipment does not arrive when anticipated, you must also contact UPS Customer Service and our offices immediately.
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I still have a question. How can someone assist me?
If you have any additional questions or comments please don't hesitate to contact us. We try to answer all e-mails within 24-48 hours. You may also call us TOLL FREE at 1-800-951-6234 or email us shop@electronicsoutlet.com. Our office hours are 10:00 A.M. to 6:00 P.M. Monday thru Friday, E.S.T.
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